Bavia offers a wide range of beauty and skincare products, including skincare essentials, makeup, fragrances, body care, and beauty tools, all designed to enhance your natural glow and confidence.
Once an order is placed, modifications may not always be possible. However, if you need to make changes, please contact our customer support as soon as possible.
We offer a hassle-free return policy within 14 days of receiving your order. Products must be unused and in their original packaging. Refunds are processed within 5-7 business days after receiving the returned item.
We accept a variety of payment methods, including major credit and debit cards, digital wallets, and secure online payment options to ensure a smooth and hassle-free checkout experience.
Yes, we offer a loyalty program where returning customers can earn points on purchases, receive exclusive discounts, and enjoy special rewards as a token of our appreciation.
The best way to reach our customer service team is through our official contact form, email, or live chat on our website. We’re also available via phone during business hours for immediate assistance.
You can stay informed about new products, special offers, and exclusive updates by subscribing to our newsletter, following us on social media, and checking our website regularly for announcements.
To find the perfect shade for your skin tone, read product descriptions carefully, and check customer reviews. You can also reach out to our customer support team for personalized recommendations.
Yes, Bavia offers a loyalty program where you can earn points on every purchase, referrals, and more. Redeem your points for exclusive discounts, early access to new products, and special member-only perks.
Once you place your order, it typically takes 1-3 business days to process before shipping. You will receive a confirmation email with tracking details once your order has been dispatched.
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package in real-time. You can also check the status of your order by logging into your account on our website.
If your order is delayed or has not arrived on time, first check your tracking information for updates. Sometimes, shipping carriers experience delays due to unforeseen circumstances.
Eligibility conditions may vary depending on the product or service. Generally, eligibility is based on factors such as purchase requirements, promotional terms, or membership status.
Yes, we offer express and same-day delivery options for select locations. Availability depends on your shipping address and the time of order placement. Please check our shipping details at checkout or contact for more information.
Yes, international orders may be subject to customs duties, import taxes, and additional fees depending on your country's regulations. These charges are typically calculated based on the applicable local taxes.
Bavia partners with trusted carriers to ensure your orders are delivered promptly and securely. While specific carriers may vary based on your location and the nature of the shipment.
Yes, you can cancel your order, but only if it hasn't been processed or shipped yet. We recommend reaching out to our customer support team as soon as possible with your order details.
You can contact our customer support team through multiple channels, including email, phone, and live chat. Visit our Contact Us page for detailed information or reach out via our social media platforms.
If you receive a damaged or incorrect product, please contact our customer support team immediately with your order details and clear photos of the item. We will review your request for a replacement as quickly as possible.
Yes, we offer support for international customers. Our customer service team is available to assist with inquiries regarding orders, shipping, and product information.
Yes, you can request a callback from our customer support team. Please submit a request through our contact form, specifying your preferred time and contact number.
If you receive a damaged product, please contact our customer support team immediately with your order details and clear photos of the damaged item.
Our customer support team typically responds within 24 to 48 hours. During peak periods or holidays, response times may be slightly longer, but we strive to assist you as quickly as possible.
Yes, you can update your email address or contact information by reaching out to our customer support team. Simply provide the new details and verification information, and we’ll assist you with the update.
We typically respond to customer inquiries within 24–48 hours. During peak times or holidays, response times may be slightly longer, but we strive to assist you as quickly as possible.
